If you're having trouble with playing audio on the KPR website, please try a few of these tips before giving up:
- If you're using a mobile device with a cellular data connection (4G LTE, 3G), your internet connection is slow, or you're located very far from Lawrence, Kansas, you may experience problems such as On Demand audio starting over from the beginning after a few minutes. We're working on improving this, but until then you may need to find a faster network connection. If this is the problem you're experiencing, it would be very helpful for us if you filled out the form below. Thank you!
- Use the non-encrypted (http not https) version of the website: http://kansaspublicradio.org.
- If you're using Google Chrome on PC, make sure that it is not blocking the Flash plugin. You must explicitly tell Chrome to allow all Flash instances for kansapsublicradio.org. (If you're curious as to why we're using Flash to play audio on Chrome, read about the issue here.)
- If you have another browser installed on your device, like Mozilla Firefox, try using that.
- Clearing your browser's cached data can sometimes be helpful. Here's how.
- Anti-virus software can cause problems too, especially Sophos. You'll need to add kansaspublicradio.org to the list of allowed websites in the anti-virus software's configuration.
- There are many other ways to listen to KPR, including the KPR App for iOS and Android. If none of the above solutions worked, try another method of listening.
These are the recommended settings for Chrome on PC, which is the only browser where Flash is required.
Flash is not needed on Firefox or IE and it's not even an option on mobile devices.
You may need to tell Chrome to run the blocked Flash plugin even if the "allways allow" option is selected if
you're using the HTTPS version of the website.
Are you still having trouble playing audio on the KPR website? If so, we want to here from you! If you could fill out and submit the form bellow, it would go a really long way to helping us understand the problem.