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​KanCare to Launch Ombudsman Volunteer Program

WICHITA, Kan. (AP) — The state-run program that administers Medicaid is seeking volunteer ombudsmen for Kansas City, Johnson County and Wichita. The KanCare Ombudsman office says it needs the volunteers to answer residents' questions about the program and help with appeals or complaints. Currently there is only KanCare ombudsman Kerrie Bacon, who is based in Topeka. She says she mostly deals with questions through phone calls and e-mails, and it will help to have volunteer ombudsmen see clients in person. Bacon told The Wichita Eagle that most of the calls she answers come from Kansas City and Wichita. A 30-hour training course for the three volunteer locations begins August 1.


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