Questions have surfaced about the office created to handle consumer complaints with the state’s new Medicaid program. As Jim McLean of the KHI News Service reports, some lawmakers and consumer advocates have concerns about whether the new KanCare ombudsman will have the independence and resources to do his job.
Concerns Surface about New KanCare Ombudsman
Just one week ago, hundreds of thousands of Kansans who receive health care from the $3 billion state Medicaid program experienced some big changes. They became clients of three, for-profit companies the state has hired to run its new KanCare initiative. But as Jim McLean of the KHI News Service reports, there are early concerns about whether the person charged with handling consumer complaints will have the independence and resources he needs to effectively do the job.