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New Group to Look for Ways to Improve DMV Service

take a number Flickr Andres RuedaFlickr photo by Andres RuedaGovernor Sam Brownback is creating a task force to look for ways to improve the DMV system in Kansas. An upgrade to the state’s vehicle registration system was plagued with problems, creating long lines at some DMV offices. Brownback says the recent problems put the issue in the spotlight.


“This has not been an area of high performance for government in this state for a long time. But when you had that transition and then you had these long waits in places, it really brought it up to the surface. Government, at this point in time, people shouldn’t have to wait that long to get their business done with the government.”

The first meeting of the task force is scheduled for next week. The state has decided to withhold part of its payment to 3M, the contractor providing the new DMV system, until the problems have been resolved.

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A new state task force will try to find ways to make going to the DMV faster and easier. Governor Sam Brownback appointed the task force to look for ways to improve DMV services. An upgrade this year to the vehicle registration system caused significant problems, creating long lines at some offices. Brownback says the task force will look at DMV improvements made in other states


“How do we make this a situation where you can go in and quickly get your work or your business done at the DMV? Or, do a lot more of it online, so you don’t have to go into the DMV office at all.”

The first meeting of the task force is scheduled for next week. The state is withholding part of its payment to 3M, the contractor providing the new DMV system, until the kinks have been worked out.

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